Privacy Policy

1. INTRODUCTION

TravelTube ("we," "our," "us") is a global travel, media, social, and merchant marketplace ecosystem. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use TravelTube, TravelTube Wallet, AirPin, Drops, Arrival Box, Portal, TConnect, Moments, Handshake signatures, merchant services, hotel bookings, restaurants, experiences, and all related platforms, services, and features (collectively, the "Services").

By accessing or using TravelTube, you agree to this Privacy Policy. If you do not agree, do not use the Services.

This Privacy Policy is part of the TravelTube Terms of Service.

2. INFORMATION WE COLLECT

TravelTube collects several categories of personal and technical information to enable platform functionality, ensure security, comply with regulations, and enhance user experience.

2.1 Account Information

• Full name
• Username
• Email address
• Phone number
• Date of birth / age verification
• Profile photo, bio, interests
• Login credentials and authentication keys

2.2 Location Information

TravelTube is a location-driven platform. We collect:

• Real-time GPS location
• Background location data (for Arrival Box, Drops, AirPins, TConnect, Portal, travel safety)
• Approximate location (IP-based)
• Location history (retained only when required for safety, fraud, and service delivery)

2.3 Device Information

• IP address
• Device model & OS
• Browser information
• Carrier/network
• Device identifiers & fingerprinting signatures
• Battery, sensor, and motion data (for safety, fraud detection)

2.4 Travel & Booking Information

• Flight, hotel, or trip details
• Passenger/guest information
• Check-in/check-out details
• TConnect ride information
• Arrival Box delivery metadata
• Merchant booking and reservation details

2.5 Wallet & Payments Information

• Stored balance
• Top-up history
• Currency conversions
• Fraud detection signals
• Payment method metadata
• Transaction logs and receipts

TravelTube does not store full credit/debit card numbers; these are processed by secure third-party processors.

2.6 Content Information

• Moments, posts, videos, photos
• AirPins and Drops
• Comments, likes, interactions
• Creator uploads
• Metadata (timestamps, geotags)

2.7 Communications

• Direct messages (encrypted where applicable)
• Handshake cryptographic records
• Customer support emails and chats
• Metadata used for spam, fraud, and safety detection

2.8 Merchant & Service Provider Information

If you are a TravelTube merchant or provider, we collect:

• Business profile & verification documents
• Service categories, prices, and inventory
• Booking and transaction activity
• Staff/agent assignments

3. HOW WE USE YOUR INFORMATION

TravelTube uses collected data to provide and improve the Services.

3.1 To Provide Core Features

• Map-based discovery
• AirPin and Drops
• TConnect ride matching
• Arrival Box routing
• Hotel, restaurant, and merchant services
• Portal live streaming & communication
• Moments & social interaction
• Handshake signature verification

3.2 To Process Payments & Wallet Activity

• Top-ups and internal transfers
• Fraud prevention
• Transaction confirmations
• Refund processing

3.3 To Ensure Safety & Security

• Verify identity and prevent impersonation
• Detect suspicious behavior
• Investigate fraud, disputes, or harmful activity
• Support crisis or emergency incidents

3.4 To Improve Products & Personalization

• Recommendations for places, creators, hotels, or content
• Language, region, and cultural adjustments
• Merchants relevant to your location or travel history

3.5 For Legal Obligations

• Anti-fraud and compliance procedures
• Recordkeeping for financial regulations
• Law enforcement requests when legally required

4. LOCATION DATA USAGE

TravelTube requires accurate and continuous location data to enable:

• Real-time map view and nearby discovery
• AirPin placement
• Drops creation and retrieval
• Arrival Box delivery tracking
• TConnect matching and route validation
• Travel safety and authenticity confirmation
• Portal location-matched experiences

You may disable location services at the device level, but essential features will not function.

5. HOW WE SHARE INFORMATION

We share user information only as necessary and in ways consistent with this Policy.

5.1 With Merchants, Hotels, Restaurants & Service Providers

To fulfill services:

• Guest details
• Delivery location
• Booking metadata
• Arrival Box instructions
• TConnect driver details and trip logs

5.2 With Payment & Financial Partners

To process financial transactions:

• Wallet top-up information
• Fraud signals
• Payment confirmations

5.3 With Technical Partners

• Streaming providers (e.g., for Portal and Live)
• Analytics and anti-fraud tools
• Cloud hosting partners

5.4 For Legal Compliance

We may share limited data when required by law:

• Court orders and warrants
• Emergency safety situations
• Tax or financial reporting obligations

5.5 With Your Consent

We may share your data when you:

• Publish content publicly
• Use third‑party login or authentication
• Authorize integrations

5.6 What We Do Not Do

We do not:

• Sell personal data to advertisers
• Sell or rent location history
• Share private messages (unless lawfully required)

6. DATA RETENTION

We retain information only as long as needed.

• Wallet & financial data: 5–7 years minimum
• Location logs: Short-term unless needed for disputes or fraud
• Handshake signatures: Until expiry of legal enforceability
• User content: Until deleted or account removed
• Backup systems: Temporary retention for security and recovery

7. DATA SECURITY

We use industry-leading protections:

• Encryption (in transit and at rest)
• Cryptographic Handshake signatures
• Multi-factor authentication
• Secure Wallet architecture
• Rate limiting and bot detection
• Internal access controls

Users are responsible for securing their own devices and passwords.

8. INTERNATIONAL DATA TRANSFERS

TravelTube is global. Your data may be processed in multiple jurisdictions with different laws.

We implement appropriate safeguards including:

• Standard contractual clauses
• Encryption
• Access restrictions

9. YOUR RIGHTS

Depending on jurisdiction, you have rights including:

• Access to your data
• Correction of inaccurate data
• Deletion (where legally allowed)
• Restriction or objection to processing
• Data export (portability)

To exercise rights, email [email protected].

10. CHILDREN'S PRIVACY

TravelTube is not intended for children under 13. Some regions may require minimum ages of 16–18 for Wallet or travel services.

We delete accounts of underage users when verified.

11. COOKIES & TRACKING TECHNOLOGIES

TravelTube uses:

• Cookies
• Local storage
• Pixel tags
• Device signals
• Analytics tools

These help with login sessions, fraud detection, personalization, and functionality.

You may control cookies through device or browser settings.

12. THIRD-PARTY LINKS & SERVICES

Some TravelTube features interact with external services. We are not responsible for third‑party privacy practices.

Users should review relevant third‑party policies.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Policy as laws, technology, and features evolve.

We will notify users through:

• In‑app notifications
• Email (when required)

Your continued use of TravelTube means acceptance of updates.

14. CONTACT INFORMATION

For questions, concerns, or rights requests, contact: